This is my proud privilege to say a few words as the Managing Director & CEO of Citizens Bank PLC. Citizens Bank happens to be the fifth generation Bank in the private sector and emerged as a commercial schedule Bank in the midst of multifaceted challenges and most notable one, the onslaught of Covid-19 pandemic, which undoubtedly poses threat for the country at large.

Here it is noteworthy that, there exist as many as sixty-one Scheduled Banks including Citizens Bank being the last in the row in the Banking industry and the controversy looms large regarding the essentiality of so many Banks in terms of size and scale of the economy.

We in Citizens Bank are commitment bound to ensure good corporate governance along with staying compliant on all regulatory issues; above all good risk management practices shall be the integral part of our organic culture which eventually will pave us the way to carve the distinctive position in the banking industry in the midst of stiffly competitive market scenario and attendant challenges.

From the day one of my joining at the very initial stage of this Bank the policy direction that I have received from the honorable members of the Board and sponsors bears the testimony that this Bank has got the ingrained penchant to be a well governed one and the management has the discretionary professional role to play as to convert this Bank as one of the most credible Banks in the financial eco-system.

Any challenging situation demands exceptional and innovative role to play not only to survive in a sustainable manner but also to outpace others in the race of growth and progression. Citizens Bank intends to adopt the innovative strategies not by words but by action to carve its space in the highly competitive environment. Our corporate slogan Today, Tomorrow, Together has got the underlying message to convey that we don’t like to be the conventional lender but we dedicatedly want to be the partner in progress of our counter party borrowers as we nurture the belief that if our counter-parties/valued clienteles grow in their respective businesses that will commensurately galvanize the health of our Bank i.e. we shall grow together not necessarily in solicitude.

We want to be a tech-savvy Bank with proper convergence of financial services and fintech by building up time worthy and demand driven digital platform. We shall provide mobile apps-based, internet and online/web-based Banking services as to becoming one of the most preferred financial service providers.

Citizens Bank nurtures the vision as to be the trusted custodian of hard-earned savings of our most valued clienteles and also to maximize the returns on their hard-earned savings/deposits for ensuring optimum extent of financial wellbeing.

We contemplate to adopt strategically different model with the bottom line objective to reach out our services with an array of diversified and customized financial products to the increased numbers of clienteles across the different socio-economic segments.

We are firmly committed to contribute towards boosting up country’s trade and industrial activities by exploring all the available avenues on our path of progressive journey ahead.
 

Best regards,

MOHAMMAD MASOOM
Managing Director & CEO